Professional &
Affordable
Repair Solution
312-944-9630
312-944-9620

Privacy Policy

Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

Information We Collect
We receive and may store any information you enter on our websites, give to us in our stores or provide in any other way. For example, we collect information from you when you place an order, create an account, call us with a question,  write a review, or use any of our services.

The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information
  • Location information

It may also include information you give us about other people, such as the name and contact info of a Friends & Family Pickup person.

Automatic Information


Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites.

How We Use the Information We Collect

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns, exchanges and layaway requests
  • Tracking and confirming online orders
  • Delivering or installing products
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Operating, evaluating and improving our business

 

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 

How We Share the Information We Collect

Direct Repair does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Servicing products
  • Fulfilling subscription services
  • Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Direct Repair, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

 

How We Protect the Information We Collect

Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Direct Repair cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Direct Repair websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number. Information you provide to us via our in-store locations does not traverse the public Internet.

 

Your Choices Regarding the Information We Collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Cancel your account or request that we no longer use your information to provide you services
  • Request removal of your personal information from our blog or community forum

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us
  • Call 1-312-944-9630 or 1-312-944-9620 with your request and current contact information
  • Send an e-mail with your request and current contact information to: Directrepair.inc@gmail.com
  • Send a letter with your request and current contact information to:

    Direct Repair, Inc
    Attn: Privacy
    1156 N State St
    Chicago, IL, 60610

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

 

 

 

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